What
Our customers thinks
in Hotel Saratoga 4 stars Superior

At Hotel Saratoga we want all our customers to be satisfied after spending the holidays with us, and therefore we provide them and future customers, reviews and comments about your stay at our hotel.

Delighted with the positive reviews, and if there is any fault or mistake, we like to know them to learn from it and improve the quality of our service. We seek perfection and satisfaction of all!

9.2

on 10

EXCELLENT

on 269 reviews

Guest score
241
27
1
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0
See opinions
108
100
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25
Rating summary
Location
Bedrooms
Service
Price quality
Cleaning
Restaurant
Management comments

9.8

"Reise nach Palma anlässlich unserer goldenen (50 Jahre) Hochzeit 20.03.2020"

Wir waren vom 14.03.2020 angekommen und wollten bis zum 24.03.2020 bleiben.wegen der Corona-Virus Situation sind wir am 18.03.2020 wieder abgereist. Wir waren mit dem Service des Hotelpersonals äußerst zufrieden! Jonathan in der Hotelbar hat uns den Aufenthalt in dieser Situation sehr freundlich und zuvorkommend gestaltet. Auch das leckere Essen aus der Hotelküche war sehr gut. Auch wenn dieser zwangsweise verkürzte Aufenthalt (4 statt 10 Tage) sehr teuer geworden ist, werden gern wieder in das Hotel Saratoga kommen.
"HOTEL SARATOGA"
Guest Experience Department
Dear Mr. and Mrs. Henk, It is very nice to hear from you. We hope that you remain safe with all this healthy emergency situation. We would like to thank you very much for your nice feedback about our hotel and service; it is a real pleasure that you took your time to write a review about your experience at the Hotel Saratoga, even your stay was not as long as you expected due to these unfortunate circumstances. We are glad to know that you were satisfied with our staff and enjoyed dinner at our Blue Jazz Club restaurant. We will pass on your congratulations to Jonatan. It will be a pleasure to welcome you back on your next visit to Palma. Kind regards from all the Saratoga staff. Guest Experience Department

10

"Hotel Saratoga"

Absolutely lovely central hotel - an oasis in the city. Beautifully clean, well kept and food excellent. Location near to the harbour and Cathedral both within easy walking distance. Lovely park only a few steps away. All staff excellent, friendly and happy to help. We were there celebrating our wedding anniversary - as the Covid-19 Spanish lockdown occurred, they were great and reassured us that we would be OK to stay until we could get a flight back to the UK. The situation put a damper on our trip, but as soon as everything has calmed down and travel is available we will be looking to go back for a more relaxed visit and will definitely stay at the Hotel Saratoga.
"HOTEL SARATOGA"
Guest Experience Department
Dear Mr. and Mrs. Conlan, It is really good to hear from you. We hope that you remain safe with all this awful situation everybody is living these days. We would like to thank you for such a wonderful review about your recent stay with us. We are very delighted to read your comments, even more in this difficult situation. We are glad to know that you recommend us for our location, good food and very important for us: excellent and friendly staff. It will be a pleasure to welcome you back to our hotel next time you plan to visit Palma. Kind regards from all the Saratoga staff. Guest Experience Department

10

"Hotel Saratoga"

My whole group really enjoyed their stay. The hotel is great and the service throughout was excellent.
"HOTEL SARATOGA"
Guest Experience Department
Dear Mrs. Setters, We are really glad to know that you and your group enjoyed your stay with us. It will be a pleasure to welcome you again next time you visit Mallorca. Kind regards from all the Saratoga staff. Guest Experience Department

10

"Viaje por negocios"

Todo estuvo perfecto, y la atencion del personal, como siempre excelente
"HOTEL SARATOGA"
Guest Experience Department
Estimado Sr. Jimenez, Muchas gracias por calificarnos con la máxima puntuación. Será un placer recibirle nuevamente en su próxima visita a Palma. Reciba un cordial saludo de parte de todo el personal del Hotel Saratoga. Departamento Guest Experience

9.6

"Zimmerausstattung "

Vor der Renovierung hatte ich jahrelang das Zimmer 421, jetzt 521. vorher gab es im Zimmer 1Sessel und 1 Stuhl, leider gibt es jetzt nur noch 1Stuhl ( bei eventueller Belegung mit 2Personen doch etwas gering ausgestattet ). Im Bad wurde eine sehr schöne Dusche eingebaut, aber leider gibt es kein Bidet mehr . Im Bad oder im Eingangsbereich wäre es schön, wenn es für die Nacht eine Lichtschaltung mit einer nicht zu hellen Beleuchtung gäbe, denn das gesamte Licht im Bad während der Nacht brennen zu lassen, ist doch unsinnig. Des Weiteren schlage ich vor im Bistro und überall, wo Erdnüsse angeboten werden, die kleinen Schälchen mit einem kleinen Löffel zu versehen, damit nicht mehrere Hände verschiedener Leute hineinfassen, was doch ziemlich unhygienisch ist ( auch in Zeiten ohne Infektionsgefahr) Ich war wie immer sehr zufrieden ( bis auf obige Kritikpunkte) und werde gerne wiederkommen Herzliche Grüße

10

"Coffee"

Extremely happy with the Saratoga and stayed there many times. Dissapointed, however, that there were only 2 coffee pods for the machine and had to pay for more. At €150.00 per night it should be free!

8.2

"Stop in Palma"

Customer oriented reception. Excellent Breakast. Cleaning in bathroom may be improved.

8.6

"Tag in Palma"

War ein guter Aufenthalt. Sehr gute kundenorientierte Bedienung im Empfang. Auch Frühstück excellent.

10

"Hotel Saratoga"

Das Hotel hat eine tolle Zentrale Lage in Palma. Unser Zimmer mit Blick auf den Yachthafen war sehr schön; tolles Bad; sehr sauber; tolles Frühstück; wir kommen immer wieder gerne; Hotel ist sehr zu empfehlen.

10

"Fantastic "

I have stayed at the Saratoga for over 20 years. It is home from home. Never fails on service. Wonderful welcome. Lovely clean and spacious rooms. Best location. Lovely g and ts on the roof top in February. Perfect escape from the UK winter. Will be back. Thankyou.